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Purchase Terms & Conditions

Please read the Lucky13.clothing Purchase Terms and Conditions (the Purchase Terms) carefully to ensure that you are fully aware of your rights and obligations when purchasing products (the Products) from the Lucky13.clothing website, which are displayed at www.lucky13.clothing (the Website).


The completion and submission of your order signifies your agreement to be bound by these Purchase Terms, which constitute the agreement between Lucky13.clothing and you. Any variation of the Purchase Terms must be in writing and signed by a representative of Lucky13.clothing.

LUCKY13.CLOTHING ACCOUNT
In order to make purchases via the Website, you are required to create a Lucky13.clothing account (Account) in your own name. You must be at least 18 years of age to create an Account. You must provide accurate and complete information, including an email address that you own or control.

If you are under the age of 18 years of age, you cannot make purchases on the Website. If you are under the age of 18 years and make a purchase via the Website and Lucky13.clothing suffers any damage or other loss as a consequence of your purchase, Lucky13.clothing reserves the right to seek compensation for such damage or loss from your parents or guardians.

You are solely responsible for all activity relating to your Account. You must not use another person’s Account without permission from the owner of that Account, and you must notify us if you are aware of any unauthorised access or use of your Account.

By registering an Account to become a member (Member) of the Website, you agree to accept this Agreement and to be bound by these Purchase Terms. Lucky13.clothing reserves the right to refuse registration of an Account, or to terminate an Account at any time, for any reason and without notice to you.

DISPLAY OF PRODUCTS ON THE WEBSITE
Lucky13.clothing endeavours to accurately display Products on the Website, including description, colour and other characteristics. However, slight variation in colour may occur due to digital photographic processing and the display settings of your computer screen.

To the fullest extent permitted by applicable laws, Lucky13.clothing does not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current or free of error. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice to you (including after you have submitted your order).

If the purchased Products are substantially different from their description on the Website, you will be entitled to available remedies provided under applicable laws.

ORDERING
Lucky13.clothing websites (including www.lucky13.clothing) offers on-line purchasing. Orders via phone, fax or email will not be accepted.

Our display of the Products on the Website is an invitation to treat and not an offer to sell those products to you. By placing an order, you are offering to purchase the Products for the price indicated, in addition to applicable delivery fees, subject to these Purchase Terms.

After an order has been placed, we will send you an email confirming the placement of your order. Lucky13.clothing reserves the right to take reasonable steps to verify that an order cost & and/or credit card details we receive from you are genuine before we accept the order. We are only bound to provide you with the Products if we have accepted your order and received cleared funds as payment. Once your offer has been accepted, we will send you an email with your Order Number.

We will only process orders on business days, which are Monday to Friday and exclude Queensland public holidays. If you place an order on a non-business day, we will process that order on the next business day.

PAYMENT
Lucky13.clothing accepts payment via Visa, Mastercard or Paypal.
If we have not received your payment in cleared funds within business days, the order will be immediately cancelled.

REDEEMING VOUCHERS
Vouchers are personal to the Member receiving the Voucher, are not transferrable, have no monetary value, and are not exchangeable for any form of currency. Each Voucher will have an expiry date that cannot be modified. Vouchers will not be accepted after the expiry date, or if the Voucher is defective. In such event, the Voucher will be void and will not be replaced.

To be eligible to redeem a Voucher, the total purchase price of your order (excluding delivery costs) has to be greater than the value of the Voucher or greater than the minimum spend indicated on the Voucher. Only one Voucher can be used per order.

CURRENCY
On the Australian website (www.Lucky13.clothing) the nominated currency used for all transactions is Australian Dollars (AUD$). All prices displayed on the Australia website (www.lucky13.clothing) will be in AUD$.

DISPATCH OF ORDERS
Orders are normally dispatched Australia-wide within 1-3 business days of Order Confirmation, subject to all ordered items being in stock. In the event that a Product you have ordered is out of stock, we will notify you via email regarding the stock shortage. Please refer to the Lucky13.clothing Refunds and Returns Policy for more information regarding out of stock Products.

Orders placed on weekends or on public holidays will be processed for shipment the next business day.

Please note we try to have orders shipped and delivered as quickly as possible however delivery times are only estimates and we cannot be responsible for delays once an order has left our warehouse.

If you have not received your order within the estimated times above or if you have any other difficulties, please contact us.

Delivery time frames are approximate only, as they depend on the delivery location, and do not constitute a guarantee of delivery or delivery by such date. Therefore, your non-receipt of ordered Products within the estimated timeframes will not be grounds for you to cancel your order or receive a refund.

SHIPPING RATES WITHIN AUSTRALIA
Free Shipping is available for all online orders over AUD $100 per order when delivered to addresses within Australia. Under AUD$100 a flat rate of $10.00 AUD will be added per order when delivered to addresses within Australia.

Online orders for delivery within Australia are normally dispatched via Australia Post and usually arrive within 3-5 business days from dispatch.

Lucky13.clothing will publish or display the current shipping rates on the websites as applicable. Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of Lucky13.clothing.

Lucky13.clothing reserves the right to change any or all of the following, at any time:

- Shipping rates charged to any destination;

- Delivery method;

- Carrier or shipping provider.

Gift Cards are financial instruments, which are provided as a free service. Therefore Lucky13.clothing does not consider Gift Cards as goods and they do not contribute towards the calculation of shipping within Australia.

Delivery costs will be indicated at checkout. It is your obligation to ensure your delivery details are correct, as we are not obliged to resend your order to the correct address at our expense.

SHIPPING WITHIN NEW ZEALAND
Online orders for delivery to New Zealand are dispatched via DHL and should usually arrive within 2-5 business days from dispatch. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.

Free Shipping is available for all online orders over AUD $100 per order when delivered to addresses within New Zealand. Under AUD$100 a flat rate of $29.00 AUD will be added per order when delivered to addresses within New Zealand.

Gift Cards are financial instruments, which are provided as a free service. Therefore Lucky13.clothing does not consider Gift Cards as goods and they do not contribute towards the calculation of shipping to New Zealand.

Lucky13.clothing reserves the right to change any or all of the following, at any time:

- Shipping rates charged to any destination;

- Delivery method;

- Carrier or shipping provider.

Lucky13.clothing does not accept any responsibility for customs delays, New Zealand duties or taxes that may apply; these will solely be the responsibility of the purchaser. By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into New Zealand. Lucky13.clothing wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by the New Zealand Government.

Lucky13.clothing does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations and compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order. Under no circumstance will Lucky13.clothing accept any orders back due to rejection of customs charges. Orders cannot be returned to sender.

Delivery costs will be indicated at checkout. It is your obligation to ensure your delivery details are correct, as we are not obliged to resend your order to the correct address at our expense.

CANCELLATION OF ORDERS
Lucky13.clothing may cancel your order if it is for any reason unable to provide you with the Products subject to your order, or if our internal validation procedures determine that you are not a bona fide purchaser.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage. Please refer to the care instructions provided with your order. Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Lucky13.clothing, as soon as possible. Please see Returns & Exchanges Policy for more information.

PRICING

All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars and include GST. Lucky13.clothing reserves the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include delivery insurance or any secondary attempts to deliver ordered Products to you.

You accept total responsibility for the Products purchased by you and you use the Products at your own risk.

GIFT CARDS
Lucky13.clothing may from time to time make Gift Cards available on the website.

Gift Cards when issued may be used both online via the Lucky13.clothing website in the country of issue. Gift Cards are treated by Lucky13.clothing as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry standard practices. This means that Lucky13.clothing Gift Cards are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts. Lucky13.clothing Gift Cards are not considered as goods or services with a retail price and therefore they cannot be discounted and are not subject to any discounts.

Gift Cards are financial instruments, which are provided as a free service. Therefore Lucky13.clothing does not consider Gift Cards as goods and they do not contribute towards the calculation of shipping.

ORDER CANCELLATIONS
Orders may be cancelled only in the instance where the order has not yet reached the packing stage.

PRODUCT WARRANTIES
All Products sold via the Website are covered by the standard warranty provided by the manufacturer of the subject Products. Lucky13.clothingin no way provides a separate warranty of any kind with respect to the Products purchased by you, except as may be required under any relevant consumer protection laws.

You will be solely responsible for all freight charges that may be incurred by you as a consequence of shipping Products to the manufacturer for assessment or replacement.

Lucky13.clothing will not be liable for any alteration or variation in the Products made by a manufacturer of the Products.

RETURN OF PRODUCTS
Any return of Products to us by you will be governed in accordance with the Lucky13.clothing Refunds and Returns Policy.

TYPOGRAPHICAL ERRORS
In the event that an item is listed at an incorrect price or with incorrect information, Lucky13.clothing reserves the right to withdraw an item from sale, and to refuse or cancel orders.

Lucky13.clothing will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.

LIABILITY
Lucky13.clothing does not accept liability for any loss or damages caused by this website, or any website linked to this website. Lucky13.clothing reserves the right to refuse or cancel an order at any time without giving reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.

TITLE IN PRODUCTS
Notwithstanding delivery of the Products, title in any particular Products will remain with Lucky13.clothinguntil such time that you have paid and discharged all monies owing pursuant to any invoice issued by us in relation to the Products, including all applicable GST. 

RISK IN PRODUCTS
The risk in the Products will pass to you upon delivery of the ordered Products to you.

FORCE MAJEURE
Lucky13.clothing will not be liable for any delay/s in performing any of its obligations under these Purchase Terms caused by circumstances beyond the reasonable control of Lucky13.clothing, including but not limited to, natural disasters, war, acts of terrorism, industrial strikes, breakdowns or failures, or any other events that disrupt the processing of orders. Lucky13.clothing shall be entitled to a reasonable extension of time in order to perform its obligations under these Purchase Terms.

JURISDICTION
The laws of Queensland govern these Terms.

ENQUIRIES
If you have any questions about the Lucky13.clothing Purchase Terms, please contact us at sales@lucky13.clothing.

CONTACT US

ONLINE STORE
For all enquiries regarding online sales please see our customer support section or if you want to contact us direct feel free to email or phone us.
E: sales@lucky13.clothing

STOCKISTS
For all stockist enquiries please contact us by phone or email
E: sales@lucky13.clothing

HEAD OFFICE
PO BOX 1167, Kenmore QLD 4069
E: sales@lucky13.clothing
Mon - Fri  9am - 5pm EST

 
On every order over AU$100.00
 
 
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