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FAQ

Do you have sizing information?
We have added a size chart link to each product page that links you to our size guide.
Reference to size charts to help determine your size when ordering.
The Sizing charts are only a guide so please use as a general guide to compare sizing.
If you are in-between sizes or need more assistance selecting the proper size please contact us.

How should I care for my products?
To fully enjoy your new products please make sure you read the items label and follow the care instructions.

What forms of payment do you accept?
Lucky13.clothing Industries is proud to accept Visa and MasterCard.
We also accept PayPal as our major forms of payment.
We will also accept bank deposit via phone orders.

Is it safe to use my credit card on Lucky13.clothing.com?
Yes, shopping at Lucky13.clothing is safe.
Our website employs the latest version of secure socket layer technology (SSL) to make sure only you and Lucky13.clothing Industries ever see it.
If you suspect fraud, you need to immediately contact your credit card company.

Can I make a change to an existing order?
Sure. You may make changes to your order as long as you contact us immediately
so we can fix the problem before the order leaves the warehouse.

Where is my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order
than you may have entered your email address incorrectly.
Another reason you may or may not have received this email is if your ISP flagged our confirmation email as spam.
Please contact us immediately to confirm your order has been processed.

How do I cancel my order?
You can cancel your order up until your order had begun being processed. 
Please contact our customer service team by phone or email.

Can I order by phone, email or fax?
To protect your security, we do accept orders via phone and email but not by fax.
To place orders please call our customer service team. Office hours are 9.00am - 5.00pm AEST.

How do I use a promotional code?
To use a promotional code you have to enter it into the checkout of your order.
After you have finished shopping, click on your shopping cart. Underneath the items added is a “PROMO CODE” input.
Enter your promo code into this section and click “APPLY COUPON”. The discount will then be applied to your order and can be finished as usual.
Please note: Promotional codes can only be used once and cannot be combined with any other discount or promotion.

 
On every order over AU$100.00
 
 
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